Repair Terms & Conditions

By utilising Cyclone or its warranty and servicing partners, you confirm that you accept the following Repair Terms & Conditions.

If you would like to get your device repaired please fill in our form located here.

Our Services

1. We will provide repair, upgrade, fault resolution and installation services, as may be required for your Service Request, in relation to your Equipment (whether as a Warranty Claim or outside of warranty).
2. We usually perform our services at our premises, with it being your responsibility to deliver and collect your Equipment from us. However, we may agree to perform our Services at your site, in which case we may charge amounts for travel time and costs in addition to our quoted charge or Standard Hourly Rate as the case may be. If you request us to freight your Equipment to or from you then it will be done solely at your risk, with additional charges from us for such freight.
3. We perform our services during our normal business hours being 8.30am to 5pm Monday’s to Friday’s (excluding public holidays). If you require urgent ‘out of hours’ services, then we may charge an hourly rate which is higher than our Standard Hourly Rate (if we have not provided you with a quote to perform such services).
4. Although we will use all reasonable endeavours to provide you with your desired outcome to our services, due to a number of potential issues relating to your Equipment (including make, type, any prior damage, the software installed, any viruses etc.) we are unable to guarantee that we will be able to provide any particular service outcome.
5. You warrant that you have all necessary rights and third party consents as may require enabling us to perform your Service Request.
6. For Insurance Claims excess will be handled by the provider responsible for collection or return of device directly to the customer.

Outwork

We will coordinate repairs and service work on your Equipment as required by your Service Request. In the course of facilitating the services, Cyclone may utilise the services of third party service organisations as outwork.

Parts and Accessories

Subject to clause ‘Charges and Payment – 1.’ below, any parts or accessories supplied to you as part of our services will be charged to you in addition to our hourly service charge and any other charges (unless any quote from us expressly includes such additional charges). Title to such hardware items will pass to you upon our receipt of payment in full. Service parts or products are new or equivalent to new in performance and reliability.

Charges and Payment

1. Cyclone will only manage claims or warranties for products purchased through Cyclone. For any non-warranty work an administration or inspection fee of $90 +GST is charged.
2. Any additional work carried out by Cyclone is charged at $90/hour +GST.
3. If your Service Request constitutes a Warranty Claim, then any obligation stated in these terms for you to pay charges to us will not apply if and to the extent that our charges are covered and paid for under your particular Warranty Claim. If our charges are not paid by the relevant Equipment manufacturer under a Warranty Claim, then you will be fully responsible for paying our charges (irrespective of your rights or otherwise against such manufacturer).
4. In some case, Cyclone will coordinate service and will involve third party service providers. In these cases, Cyclone will charge you a handling fee over and above any fees charged by the third party service provider or any allowances you may be eligible for under warranty or insurance terms. You will be informed of these charges at the time of booking or as soon as possible thereafter.
5. Our charges to you will either be as we quote to you, or as per our Standard Hourly Rate, subject always to these terms and conditions. A minimum charge applies to all service jobs. That minimum charge will be as notified by us from time to time.
6. Unless we have agreed in writing to extend credit you, you must pay all our charges in full (cash, EFTPOS or a credit card approved by us) before you collect your Equipment from us. If we agree in writing to extend credit to you, then: – unless we agree otherwise in writing, you will pay all sums due on or before the 20th day of the month following the month in which our invoice is dated, without set-off, counterclaim or any deduction whatsoever; and – you must provide us with a valid purchase order document from your organisation before we commence our services.
7. Your Equipment must be collected by you within 7 (seven) days after we notify you that it is ready to be collected. If you do not pay our charges (whether under a cash or credit arrangement), we have the right to retain your Equipment as sell it once 60 days expires after we first make demand for payment on you. You will be liable to pay our costs associated with the recovery of your debt (including our legal and other agency fees and charges). We will be entitled to deduct and retain all such sums from the proceeds of any sale of your Equipment under this clause. You will continue to be liable to us with regard to any shortfall following any such sale.

Your Equipment and Data

1. We will endeavour to take all reasonable care of your Equipment. However, your Equipment is supplied to us at your risk. You must make sure that your Equipment is fully insured at all times.
2. When replacing an Apple product as part of a service, Cyclone takes steps to erase any customer data from the replaced product before sending it to Apple for processing to eliminate the risk that such data may be subject to unauthorised access.
3. If we need to send your Equipment to the manufacturer or another third party for any reason, you accept that we cannot be held responsible for the security or confidentiality of the data on your Equipment (including any personal information). We recommend that you remove any data which is particularly personal or sensitive prior to providing your Equipment to us. You consent, and warrant that you have all third party consents, regarding the provision of all personal information to us. In the context of a Warranty Claim or other service, we may need to provide your personal information to the relevant manufacturer for verification purposes. You consent to such disclosure. You also consent to receiving electronic communications from us from time to time with regard to goods or services which we may promote.

Data Privacy and Security

1. Cyclone respects all customer data and handles it in accordance with Apple’s Privacy policy. Special care is taken to ensure that customer data is not disclosed to any third party, and therefore any refurbished media that contains customer data is completely removed or erased prior to redistribution.
2. You must ensure that all software and data which is on your Equipment is backed up by you prior to providing your Equipment to us. We will not be responsible for any loss of data from your Equipment for any reason.

Liability

1. Subject to clause ‘Information Disclosure’ below, we will not be liable to you for any amount which exceeds the total charges which you have paid to us in the 12 month period immediately preceding any claim from you, provided that in no case will we be liable for any indirect or consequential loss, including without limitation, any loss of revenue, loss of profits, or loss of data.
2. All warranties and indemnities, and all potential liability which may be attributable to us, which is contained in any legislation, regulation or other law, is excluded from this agreement to the fullest extent permitted by law, including in particular the provisions of the Sale of Goods Act 1908 as amended, and the provisions of the Consumer Guarantees Act 1993 provided you are purchasing our services for business purposes. Nothing on this agreement is intended in any way to limit and legal rights and remedies which you may have which we are not permitted by law to exclude or restrict.

Delivery/Shipping

1. Cyclone utilises company-run delivery vehicles and courier services to provide pick-up and return delivery services.
2. Insurance of good in transit is the responsibility of the owner of the goods.

Information Disclosure

1. The customer’s personal details may be used by Apple to review your experience and provide feedback to Apple.